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Covenant Desk Lending · Hong Kong

The operating system for Hong Kong private lenders.

Run applications, eKYC, AML, scoring, approvals, loans, billing, payments and collections in one connected workspace—with CRM, BI, APIs, bots and AI assistance.

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From HK$1,500/month · English and Traditional Chinese · Web-based

17,000+Borrower records across corporate clients using Covenant Desk Lending
One viewPermission-scoped borrower and exposure review across connected companies
End to endApplications, controls, servicing, repayment, collection and reporting workflows
Human ledLender-configured policy and authorised staff retain every final decision
Complete lending lifecycle

Four operating surfaces, connected by one borrower record.

Replace hand-offs between forms, spreadsheets, inboxes and disconnected tools with a traceable journey that staff can review from application to final repayment.

01 · Acquire and verify

Applications, documents, eKYC and AML

Capture web, email, WhatsApp and staff-entered applications. Keep HKID data, liveness results, iAM Smart confirmation, watchlist screening, consent and evidence on the applicant record.

Review identity controls
02 · Decide and document

Rules, scoring, human approval and e-signature

Apply lender-configured eligibility, affordability and exposure policies, route exceptions to named authorities, generate approved documents and retain the signed copy with its audit trail.

Review decision controls
03 · Service and collect

Loans, billing, payments and collections

Operate repayment schedules, FPS payment journeys, notices, matching queues, promises to pay, overdue follow-up and borrower self-service without losing the source record.

Review repayment operations
04 · Manage and improve

CRM, Customer 360, BI, APIs and AI

Give management and authorised teams one operational view, with portfolio reporting, role-based access, source-system sync, auditable AI assistance and export-ready data.

Review the management portal
What it does

A working portal around the lender's real borrower records.

Covenant Desk Lending is designed for Hong Kong licensed money lenders that need one place to review borrowers, coordinate intake, service repayments, and oversee staff activity across one or more companies. It holds its own borrower database. Records from an existing system such as Softmedia import into it, so a lender can move across in stages rather than cutting over in one step.

Staff portalSearch, Customer 360, exposure, notices, intake, messages, admin.
Borrower appLoan detail, FPS repay-now, request tracking, messages, statements.
AI layerRisk summaries, Copilot tools, document/email extraction, prompt controls.
Platform map

From source systems to daily lender workflows.

The product keeps the lender's source of truth visible while giving staff a more usable operating layer for review, follow-up, and oversight.

01

Source systems

Softmedia sync, Excel import, email intake, WhatsApp intake, and staff manual entry.

02

Unified records

CustomerRecord, Loan, SoftmediaNotice, InboundLead, RepaymentIntent, messages, audit, and user permissions.

03

Staff workflows

Dashboard, search results, Customer 360, overdue feed, intake queue, messages, payments, admin.

04

Borrower self-service

Client dashboard, loan detail, FPS QR, autopay readiness, request status, statements, account controls.

05

Review and reporting

AI summaries, Copilot database tools, management exports, sync health, audit trail, CDS-ready records.

Modules

22 implemented modules. Open only the detail you need.

This directory records the exact job, users and boundaries of every module. The four core control workflows also link to full implementation guides. Covenant Desk assists staff; the lender keeps its policies, authorities and final decisions.

Management Portal

The permission-scoped workspace lending staff work in: one shared portal, one borrower database and one audit trail across every connected lending company. Capabilities, users and limits
What it does
  • Global borrower and loan search
  • Consolidated work queues
  • Inquiries inbox
  • Company-scoped dashboards
What it does not do
  • Does not make credit or approval decisions
  • Shows only data the lender has supplied or connected
Who uses it
  • Loan operations manager
  • Credit manager
  • Managing director

Customer 360

One borrower record that joins applications, approved terms, documents, repayments, communications and related-company exposure in a single view. Capabilities, users and limits
What it does
  • Single borrower identity across companies
  • Duplicate borrower detection
  • Document and communication history
What it does not do
  • Does not import consumer credit reports from a CRA
  • Cross-company visibility is governed by the lender's own permissions
Who uses it
  • Credit analyst
  • Customer-service manager
  • Underwriter

Loan Intake

Web, email, WhatsApp and staff-entered applications land in one assignable queue with channel, timestamp and required-document status preserved. Capabilities, users and limits
What it does
  • Multi-channel application capture
  • Assignable queues
  • Missing-document tracking
What it does not do
  • Captures and queues applications; it does not itself screen or approve them
  • Consent capture wording remains the lender's responsibility
Who uses it
  • Loan operations manager
  • Customer-service manager
Implemented end to end

Identity Verification (eKYC)

Borrower identity is captured and checked during intake — HKID document capture, liveness check and iAM Smart — so staff open a verified applicant record instead of a photocopy. Capabilities, users and limits
What it does
  • HKID document capture and field extraction
  • Liveness detection on the applicant's own device
  • iAM Smart identity confirmation
  • Verification outcome and evidence attached to the borrower record
What it does not do
  • Confirms the identity presented; it does not assess creditworthiness
  • Produces evidence for the lender's own KYC file and does not discharge the lender's customer due diligence obligations
  • The lender decides which verification methods are acceptable for each product
Who uses it
  • Loan operations manager
  • Compliance officer
  • Underwriter

Read the complete eKYC workflow

Implemented end to end

AML Screening

Applicants and existing borrowers are screened against PEP, sanctions and watchlist sources, with potential matches queued for a named staff member to clear or escalate. Capabilities, users and limits
What it does
  • PEP, sanctions and watchlist screening at intake
  • Ongoing rescreening of the existing book
  • Match review queue with clear or escalate decisions recorded against a named user
  • Screening history retained on the borrower record
What it does not do
  • Returns potential matches for human adjudication; it does not clear or reject anyone automatically
  • Covenant Desk does not file suspicious transaction reports on the lender's behalf
  • List coverage, screening frequency and escalation thresholds are set by the lender
Who uses it
  • Compliance officer
  • Money laundering reporting officer
  • Managing director

Read the complete AML workflow

Implemented end to end

Decision Rules Engine

Credit policy the lender's own risk team configures — eligibility rules, scorecards and routing thresholds — applied the same way to every application before a human reviewer opens it. Capabilities, users and limits
What it does
  • Rule builder for eligibility, affordability and exposure limits
  • Configurable scorecards with weighted factors and bands
  • Routing thresholds that queue, prioritise or flag an application for review
  • Versioned policy changes with effective dates and change history
What it does not do
  • Produces a recommendation and a routing outcome, never a final approval or rejection
  • The lender authors and owns every rule, weight and threshold
  • Rule changes take effect only when the lender's own staff publish them
Who uses it
  • Credit risk manager
  • Head of credit
  • Managing director

Read the rules and scoring workflow

Human Review Workflow

Approval authority, exception reasons, escalation levels and the final human decision are recorded against every application. Capabilities, users and limits
What it does
  • Configurable approval authority
  • Mandatory exception reasons
  • Decision history per application
What it does not do
  • The lender makes the final credit decision
  • Covenant Desk does not automate approval
Who uses it
  • Underwriter
  • Credit manager
  • Compliance officer

Repayment Operations

Schedules, instalments, consolidated repayment notices, arrears queues, reconciliation and settlement handled in one place after disbursement. Capabilities, users and limits
What it does
  • Repayment schedules and instalments
  • Consolidated repayment notices
  • Arrears and delinquency queues
  • FPS repayment reconciliation
What it does not do
  • Does not move money or hold client funds
  • Collection conduct rules remain the lender's responsibility
Who uses it
  • Repayment operations officer
  • Collection manager

Outbound Communications

SMS, WhatsApp, email and in-app push sent from the borrower record itself, with templates, scheduling and per-message delivery status written back against the loan. Capabilities, users and limits
What it does
  • SMS, WhatsApp, email and push from one composer
  • Reusable templates that merge borrower and loan fields
  • Scheduled and queue-triggered sends for repayment reminders
  • Delivery, failure and reply status logged per message
What it does not do
  • Message wording and contact frequency remain the lender's responsibility under the PDPO and its licensing conditions
  • Sends only on a staff action or a workflow trigger the lender configured
  • Opt-out handling follows the lender's own consent settings
Who uses it
  • Repayment operations officer
  • Collections officer
  • Customer-service manager

Borrower App

A borrower-facing surface for balances, repayment schedules, notices and document submission, scoped to what the lender chooses to expose. Capabilities, users and limits
What it does
  • Balance and schedule visibility
  • Repayment notices
  • Document submission
What it does not do
  • Does not show credit scores or credit reports
  • Does not offer or price loans to the borrower
Who uses it
  • Customer-service manager
  • Repayment operations officer

AI Review Layer

Decision-support that summarises an application file, highlights inconsistencies and drafts review notes for a named member of staff to accept, edit or reject. Capabilities, users and limits
What it does
  • File summarisation
  • Inconsistency flags
  • Drafted review notes attributed to the reviewing staff member
What it does not do
  • AI output is decision-support only
  • No automated approval, rejection or pricing
  • Every AI-assisted note is attributed and reviewable
Who uses it
  • Credit analyst
  • Underwriter
  • Risk manager

Document Extraction

Reads supplied application documents into structured fields so staff correct and confirm values instead of retyping them. Capabilities, users and limits
What it does
  • Structured field extraction
  • Side-by-side source and value
  • Staff confirmation before use
What it does not do
  • Extracted values are proposals until a member of staff confirms them
  • Does not verify a document's authenticity
Who uses it
  • Loan operations manager
  • Credit analyst
Implemented end to end

Document Templates & e-Signature

Lender-authored agreement, addendum and notice templates that merge borrower and loan fields, are issued for online signature, and file back against the loan with a timestamped audit record. Capabilities, users and limits
What it does
  • Template editor for agreements, addendums, receipts and notices
  • Field merge from the borrower and loan record
  • Online signature capture with signer authentication
  • Signed copy and timestamped audit record filed against the loan
What it does not do
  • Template wording is drafted and approved by the lender and its own legal advisers
  • Covenant Desk does not advise which documents a lender may execute electronically
  • Does not sign, witness or certify a document on behalf of any party
Who uses it
  • Loan operations manager
  • Compliance officer
  • Managing director

Read the e-signature workflow

Management Copilot

Answers operating questions about the lender's own portfolio in plain language, with links back to the underlying records. Capabilities, users and limits
What it does
  • Plain-language portfolio questions
  • Links back to source records
  • Company-scoped answers
What it does not do
  • Answers cover the lender's own connected data only
  • Not a credit-decision or regulatory-advice tool
Who uses it
  • Managing director
  • Lending-company owner
  • Risk manager

Multi-company Federation

Several lending companies operate from one login with separate books, separate permissions and a group-level view for owners. Capabilities, users and limits
What it does
  • Company-scoped books and permissions
  • Group-level oversight
  • Cross-company exposure checks where permitted
What it does not do
  • Cross-company visibility must be enabled and justified by the lender
  • Does not merge separate legal entities' obligations
Who uses it
  • Lending-company owner
  • Multi-entity lending group
  • Managing director

Portfolio Oversight

Balances, arrears, ageing, exception volumes and operating throughput reported across one company or the whole group. Capabilities, users and limits
What it does
  • Arrears and ageing views
  • Exception and throughput reporting
  • Exportable operating reports
What it does not do
  • Reports describe the lender's own data, not market benchmarks
  • Not a statutory or regulatory return
Who uses it
  • Managing director
  • Risk manager
  • Internal auditor

Audit Trail

Who viewed, changed, approved or exported a borrower record, when, and under which company scope. Capabilities, users and limits
What it does
  • Access, change, approval and export events
  • Company scope on every event
  • Reviewable by compliance and audit roles
What it does not do
  • Retention periods are configured by the lender
  • An audit trail is evidence, not a compliance certification
Who uses it
  • Compliance officer
  • Internal auditor
  • Privacy officer

Role-based Access Control

Roles decide who can see full identity data, who can approve, who can export and which companies each member of staff can reach. Capabilities, users and limits
What it does
  • Field-level identity data controls
  • Company scoping
  • Immediate revocation on role change
What it does not do
  • Role design and review remain the lender's responsibility
  • Access control does not by itself satisfy the PDPO
Who uses it
  • Compliance officer
  • IT manager
  • Privacy officer

Source-system Sync

Mapped, agreed data flows between an existing loan ledger or spreadsheet set and the Covenant Desk borrower record. Capabilities, users and limits
What it does
  • Source field mapping before any sync
  • Spreadsheet and file import
  • Documented data flow per connection
What it does not do
  • Every connection starts with an agreed source mapping
  • Covenant Desk does not connect to a CRA or to Credit Data Smart
Who uses it
  • IT manager
  • Digital transformation manager
  • Loan operations manager

Phased Migration

Move a lender onto Covenant Desk in stages. Records held in an existing system such as Softmedia or TE Credit, or in spreadsheets, are imported into the Covenant Desk database, and the two can run side by side during rollout so nothing has to cut over in a single step. Capabilities, users and limits
What it does
  • Import borrower, loan and repayment records from an existing system or spreadsheets
  • Side-by-side running during rollout, at the lender's pace
  • Cut-over on the lender's own schedule, not ours
What it does not do
  • What can be imported depends on what the lender's existing system can export
  • Covenant Desk is not affiliated with Softmedia or TE Credit
  • Migration scope is agreed before any data moves
Who uses it
  • Loan operations manager
  • IT manager
  • Managing director

CDS Readiness Assessment

A free bilingual 15-point operating self-assessment that scores a lender's data, permission and workflow readiness and returns priority actions. Capabilities, users and limits
What it does
  • 15 scored questions in Traditional Chinese and English
  • Banded result with priority actions
  • Runs entirely in the browser with no data sent
What it does not do
  • An operating self-assessment, not a compliance assessment or certification
  • Does not determine whether a lender is in scope for CDS
Who uses it
  • IT manager
  • Compliance officer
  • Loan operations manager

Open the CDS readiness assessment

CDS-ready Data Preparation

Structures application, approved-term and repayment records so a lender's own credit-data workflow starts from complete, consistent, exportable data. Capabilities, users and limits
What it does
  • Consistent application, term and repayment records
  • Exportable structured data
  • Data-quality and completeness views
What it does not do
  • Covenant Desk does not submit credit data to Credit Data Smart
  • The credit provider remains responsible for submission, accuracy and timing
  • Readiness is not compliance
Who uses it
  • Compliance officer
  • IT manager
  • Credit manager

Read the Credit Data Smart guide

The same modules, with the pages each one relates to and a Traditional Chinese description, are on the Covenant Desk product map.

Plans

Two plans, split by how many lending companies you run.

Pick the scope, then confirm users, source systems and enabled workflows during implementation. AI, bots and the other add-ons are priced separately on top of either plan.

Single companyHK$1,500/month

No setup fee. Configure modules and implementation scope before launch.

Configure Single company
Cross-companyHK$5,500/month

HK$5,000 one-time setup. Configure modules and implementation scope before launch.

Configure Cross-company

Beyond three lending companies, or above those seat and record counts, the enterprise scope (Federation, HK$14,000/month plus HK$20,000 setup) is quoted on a call. Book a demo

Paid deployment since 3 August 2026 Grand Finance 高昇財務

Paid Covenant Desk Lending deployment with ongoing monthly maintenance.

One authorised borrower view across connected companies.

Grand Finance needed one authorised borrower view across multiple connected companies so staff could compare client profiles and identify potential cross-company loan exposure before making a lending decision.

Implemented result: Grand Finance has a consolidated operating view for reviewing potential duplicate or overlapping borrowing across its connected companies, supporting more informed human risk review without automating the lending decision.

Read the approved customer storyVisit Grand Finance
Sanitized Covenant Desk staff portal preview across devices
Product boundaries

Software layer, not lender decisioning.

Covenant Desk Lending is lending operations software made by Covenant Desk. It does not provide loans, hold funds, sign loan agreements, set final terms, or make credit decisions. Participating lenders provide actual terms and make all lending decisions under their own policies.

  • 01Human review - AI outputs are decision-support tools and must be reviewed by authorized staff.
  • 02Scoped data - borrower and company records are scoped by role, company, permission, consent, and audit controls.
  • 03Existing systems - records import from whatever the lender runs today into Covenant Desk's own database; it does not run on top of another system.

Every module is listed with its capabilities and its limits above and on the Covenant Desk product map. For how the product sits against a CRA, Credit Data Smart, an LOS and an LMS, see What is Covenant Desk?

See your lending operation inside Covenant Desk.

Bring your company structure, current system and highest-friction workflow. We will map the demo around how your team actually works.

Book a tailored demo Compare plans