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Platform

The AI lending system for banks: SME, personal and mortgage lending on one platform

A core banking engine for lending, three lending solutions and a client app on one borrower record: applications, OCR document extraction, eKYC, AML screening, credit memos, approval matrices, servicing, collections and monitoring, with an AI banking agent for your staff.

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Personalised demo · English and Traditional Chinese · Web-based

Personal lending dashboard SME lending case pipeline Client app showing the borrower's loans
Solutions

Three lending solutions. One platform.

SME, personal and mortgage lending share one borrower record, one approval trail and one client app. These are the screens your team and your borrowers use.

01 · SME lending

Business loans, from application to covenant

Company and parties, financial spreading, credit assessment, facilities, covenants and the recorded decision, in one case file for each business borrower.

  • OCR and AI extraction of the borrower's accounts into financial spreading and key ratios
  • Credit grade with the evidence behind it
  • Covenants tracked after the loan is booked
  • Approval matrix with escalation to the right authority
Explore SME lending
SME case pipeline with stage, grade and owner for each application
SME case pipeline with stage, grade and owner for each application
Financial spreading
Financial spreading
Credit assessment
Credit assessment
Covenants
Covenants
Credit decision
Credit decision
02 · Personal lending

Personal loans, from enquiry to collections

Online applications, identity and AML screening, two-person approval, repayment schedules and collections, on one borrower record.

  • Online application form in English and Chinese
  • Two-person approval with every step recorded
  • FPS repayments, overdue aging and collections reports
  • Copilot working inside each client file
Explore personal lending
Lending dashboard with portfolio balance, latest applications and repayments
Lending dashboard with portfolio balance, latest applications and repayments
Online application
Online application
Two-person approval
Two-person approval
Collections report
Collections report
Copilot on the client file
Copilot on the client file
03 · Mortgage and property

First and second mortgages, with the property on the record

Mortgages run on the same client file as personal lending, with the property, its valuations and the charge recorded beside the loan.

  • The property as its own record with its own history
  • Dated valuations and loan-to-value computed from them
  • First and second charges on one property
  • Redemption and discharge closed as one recorded sequence
Explore mortgage and property lending
Client file with the mortgage tab beside the application summary
Client file with the mortgage tab beside the application summary
Repayment schedule
Repayment schedule
Borrower profile
Borrower profile
Overdue aging
Overdue aging
04 · Client app

The borrower's side of every loan

Borrowers apply, see their schedule, repay by FPS and message your team from their phone, under your brand. Every action lands on the same record your staff work from.

Explore the client app
Your loans screen in the client app
Your loans
Repayment schedule screen in the client app
Repayment schedule
Repay by FPS screen in the client app
Repay by FPS
Request a loan screen in the client app
Request a loan
Messages screen in the client app
Messages
Alerts screen in the client app
Alerts
Calculator screen in the client app
Calculator
17,000+Borrower records across corporate clients using the Covenant Desk platform
One viewPermission-scoped borrower and exposure review across connected companies
End to endApplications, controls, servicing, repayment, collection and reporting workflows
AI prepares, officers approveFour-eyes, approval matrices and a full audit trail on every credit decision
Complete lending lifecycle

Four operating surfaces, connected by one borrower record.

Replace hand-offs between forms, spreadsheets, inboxes and disconnected tools with a traceable journey that staff can review from application to final repayment.

01 · Acquire and review

Applications, documents and AML screening

Capture web, email, WhatsApp and staff-entered applications. OCR and AI extraction read financial statements, bank statements, certificates, HKID, business registration and CR documents. eKYC covers HKID and liveness, with iAM Smart and CorpID available, enabled for your institution on request. Possible PEP, sanctions and adverse-media matches go to a named staff member to clear or confirm.

Read the identity procurement guide
02 · Decide and document

Scorecards, affordability, credit officer approval and signed documents

Apply individual and SME scorecards and a rules engine built to your credit policy, with hard stops and review triggers. The AI prepares the credit memo and facility letter, your credit officers approve through your approval matrix, and agreements are generated from your templates with e-signature.

Review decision controls
03 · Service and collect

Loans, billing, payments and collections

Operate repayment schedules, FPS payment journeys, notices, matching queues, promises to pay, overdue follow-up and borrower self-service without losing the source record.

Review repayment operations
04 · Manage and improve

Customer 360, reports, imports and staff-facing AI

Give management and authorised teams one operational view, with portfolio reporting, role-based access, source-system sync and phased migration from your existing core or loan system, an AI banking agent with a log of every action, and data exports.

Review the management portal
What it does

A working platform around your bank's real lending records.

Covenant Desk platform is built for mid-sized and enterprise banks, and lending companies with 50+ staff, that need one place to originate, review, service and monitor loans across one or more entities. It includes its own core banking engine for lending and integrates with the core banking systems you already run through APIs or file exchange, so you can adopt it as the lending core or run it beside your existing core. Records import in stages, so nothing has to cut over in one step.

Staff portalSearch, Customer 360, exposure, notices, intake, messages, admin.
Borrower appLoan detail, FPS repay-now, request tracking, messages, statements.
AI banking agentReads documents, builds client profiles, prepares credit memos and facility letters, schedules meetings, drafts communications and monitors accounts.
Platform map

From your systems to daily bank workflows.

The product keeps your source of truth visible while giving staff a usable operating layer for review, follow-up, and oversight.

01

Source systems

Core banking integration through APIs or file exchange, Excel import, email intake, WhatsApp intake, and staff manual entry.

02

Unified records

Client, loan, application, document, repayment, message, audit and user-permission records.

03

Staff workflows

Dashboard, search results, Customer 360, overdue feed, intake queue, messages, payments, admin.

04

Borrower self-service

Client dashboard, loan detail, FPS QR and payment claims, request status, statements, messages and account controls.

05

Review and reporting

Rules-based risk analysis, the AI banking agent, management exports, sync health, audit trail and a CDS data-readiness preview ahead of official submission.

Modules

25 modules, all available.

Every module below is available. Each one lists what it does, who uses it and how it works with your bank. The linked guides explain how to evaluate key controls. AI prepares the decision; your credit officers approve it under your own policies and authorities.

Available

Management Portal

The permission-scoped workspace lending staff work in: one shared portal, one borrower database and one audit trail across every connected lending company. Capabilities, users and how it fits your bank
What it does
  • Global borrower and loan search
  • Consolidated work queues
  • Inquiries inbox
  • Company-scoped dashboards
How it works with your bank
  • Credit decisions stay with your credit officers; the portal records and routes them
  • Shows the data your institution supplies or connects, scoped by role and entity
Who uses it
  • Loan operations manager
  • Credit manager
  • Managing director
Available

Customer 360

One borrower record that joins applications, approved terms, documents, repayments, communications and related-company exposure in a single view. Capabilities, users and how it fits your bank
What it does
  • Single borrower identity across companies
  • Duplicate borrower detection
  • Document and communication history
How it works with your bank
  • Credit-reference reports stay with your bank's own CRA channels; the borrower record holds what your bank chooses to attach
  • Cross-company visibility follows your own permissions
Who uses it
  • Credit analyst
  • Customer-service manager
  • Underwriter
Available

Loan Intake

Web, email, WhatsApp and staff-entered applications land in one assignable queue with channel, timestamp and required-document status preserved. Capabilities, users and how it fits your bank
What it does
  • Multi-channel application capture
  • Assignable queues
  • Missing-document tracking
How it works with your bank
  • Applications are captured and queued for screening and credit review under your own policy
  • Consent wording is set by your institution and captured with each application
Who uses it
  • Loan operations manager
  • Customer-service manager
Available — enabled for your institution on request

Identity Verification (eKYC)

The platform records identity details, extracts HKID data, runs liveness checks and confirms identity through iAM Smart and CorpID. iAM Smart and CorpID are available, enabled for your institution on request. Capabilities, users and how it fits your bank
What it does
  • Identity fields recorded during intake
  • HKID extraction with format and check-digit validation
  • Liveness checks for eKYC
  • iAM Smart and CorpID: available, enabled for your institution on request
  • Supporting-document upload and staff review
How it works with your bank
  • Checks are configured to your institution's onboarding and KYC policy during implementation
  • Verification outcomes are recorded for staff review and audit
  • Identity verification and customer due diligence policy remain your institution's responsibility
Who uses it
  • Loan operations manager
  • Compliance officer
  • Underwriter

Read the eKYC procurement guide

Available — PEP, sanctions and adverse-media screening with ongoing monitoring

AML Screening and Monitoring

Applicants, borrowers and companies are screened against PEP, sanctions and adverse-media data covering more than five million high-risk individuals and organisations, with PEP changes updated within 24 hours. Possible matches are held for a named staff member to clear or confirm, and customers stay under ongoing monitoring. Capabilities, users and how it fits your bank
What it does
  • PEP, sanctions and adverse-media name screening for individuals and companies
  • Ongoing monitoring with PEP updates within 24 hours
  • Customer due diligence, enhanced due diligence and risk assessment records
  • Transaction monitoring with around 50 preset, adjustable rules
  • Mainland China company checks: registration, shareholders, management and penalty records
  • Possible-match review with clear or confirm decisions recorded against a named user
How it works with your bank
  • Possible matches go to a named staff member to clear or confirm, and the decision is recorded
  • Your AML/CFT programme and any suspicious transaction reports remain with your MLRO and compliance team
Who uses it
  • Compliance officer
  • Money laundering reporting officer
  • Managing director

Read the AML controls guide

Available — rules engine and scorecards built to your credit policy

Decision Rules Engine

Individual and SME scorecards and a rules engine apply your documented affordability, evidence, delinquency and exposure rules consistently, then present the result to an authorised credit officer. Capabilities, users and how it fits your bank
What it does
  • Rules-based individual and SME scorecards
  • DSR, affordability, evidence-gap and cross-company exposure checks
  • Hard stops, manual-review triggers, reason codes and grade caps
  • Rules and scorecard weights built to your credit policy and delivered as part of the implementation
  • Approval and escalation records
How it works with your bank
  • AI prepares the decision, your credit officers approve it: four-eyes, approval matrices and a full audit trail
  • Thresholds, PD bands and risk assumptions are set with your risk team to fit your portfolio
Who uses it
  • Credit risk manager
  • Head of credit
  • Managing director

Read the rules and scoring workflow

Available

Human Review Workflow

Approval authority, exception reasons, escalation levels and the final human decision are recorded against every application. Capabilities, users and how it fits your bank
What it does
  • Configurable approval authority
  • Mandatory exception reasons
  • Decision history per application
How it works with your bank
  • Your credit officers make the final credit decision
  • Approval matrices and four-eyes checks enforce your delegated authority
Who uses it
  • Underwriter
  • Credit manager
  • Compliance officer
Available — tailored to your bank's operation

SME Lending Workflow

SME lending from application to monitoring: application, document collection, financial spreading, credit memo, approval matrix, facility letter, collateral and guarantees, covenants and monitoring, tailored to the bank's operation so it fits that bank's rules. Capabilities, users and how it fits your bank
What it does
  • Company file with directors, shareholders and guarantors
  • Company application on the bank's own online form, and secure document upload links
  • OCR and AI document extraction feeding financial spreading with debt-service cover, leverage, current ratio and interest cover
  • 100-point SME scorecard with versioned results
  • Collateral, guarantee and facility records with repayment schedules
  • Financial covenants and conditions, with covenant tests and ongoing monitoring
  • Approval matrix, authority limits, escalation and second-person checks on policy exceptions
  • Facility letter, credit memo and origination report
How it works with your bank
  • AI prepares the credit memo, your credit officers approve it
  • Built to your bank's rules and delivered as part of the implementation
Who uses it
  • Credit manager
  • Credit analyst
  • Loan operations manager

Read the SME loan origination guide

Available

Repayment Operations

Schedules, instalments, consolidated repayment notices, arrears queues, reconciliation and settlement handled in one place after disbursement. Capabilities, users and how it fits your bank
What it does
  • Repayment schedules and instalments
  • Consolidated repayment notices
  • Arrears and delinquency queues
  • FPS repayment reconciliation
How it works with your bank
  • Settlement runs through your institution's own accounts and payment channels
  • Collection conduct follows your institution's policy and is configured into the workflow
Who uses it
  • Repayment operations officer
  • Collection manager
Available

Core Banking Engine

Covenant Desk includes its own core banking engine for lending, aimed at banks: loan accounts, ledger and postings, interest and fees, repayment and collections, and disbursement. It also integrates with the core banking systems a bank already runs, through APIs or file exchange, so a bank can adopt it as the lending core or run it beside its existing core. Capabilities, users and how it fits your bank
What it does
  • Loan accounts
  • Ledger and postings
  • Interest and fees
  • Repayment and collections
  • Disbursement
  • API and file-exchange integration with the bank's existing core banking systems
How it works with your bank
  • Adopt it as the lending core, or run it beside your existing core
  • Integration is built to your bank's architecture and delivered as part of the implementation
  • Settlement runs through your bank's own accounts and payment channels
Who uses it
  • Head of IT
  • Head of lending operations
  • Chief operating officer
Available — channel workflows with AI-drafted messages

Outbound Communications

Borrowers and staff exchange secure in-portal messages, repayment reminders go out by SMS through your provider, WhatsApp and email capture applications, and the AI banking agent drafts client communications for staff to review and send. Capabilities, users and how it fits your bank
What it does
  • Secure borrower-to-staff messages inside the portal
  • Consented SMS repayment reminders through your configured provider
  • WhatsApp intake through an application questionnaire
  • Inbound email intake with message and attachment capture
  • AI-drafted client and collections messages for staff review
How it works with your bank
  • Message wording, consent, opt-out handling and contact frequency follow your institution's policy
  • Channels connect to the providers your institution already uses
  • Every message is logged against the client record
Who uses it
  • Repayment operations officer
  • Collections officer
  • Customer-service manager
Available

Borrower App

A borrower-facing web app for loan details, repayment schedules, statements, FPS payment instructions and claims, secure messages, document requests and application status. Capabilities, users and how it fits your bank
What it does
  • Loan details, balances, schedules and statements
  • FPS QR or payment instructions with borrower-submitted repayment claims
  • Secure messages, document requests and application status
How it works with your bank
  • Payments and funds move through your institution's own accounts and payment rails
  • Offers and pricing come from your institution's own product rules
Who uses it
  • Customer-service manager
  • Repayment operations officer
Available

AI Review Layer

The staff-facing side of the AI banking agent: portfolio Copilot answers, underwriting preparation, risk commentary and communication drafts, working alongside scorecards and your credit officers' approval. Capabilities, users and how it fits your bank
What it does
  • Company-scoped Copilot questions against authorised records
  • Underwriting preparation and AI risk commentary
  • Client and collections message drafts for staff review
How it works with your bank
  • AI prepares, your credit officers approve; every action is logged
  • Document-to-field extraction is covered by the Document Extraction module
  • The AI provider is chosen by your institution
Who uses it
  • Credit analyst
  • Underwriter
  • Risk manager
Available

AI Banking Agent

The AI does the work of a banking agent: it reads and extracts documents, builds and edits client profiles, prepares credit memos and facility letters, summarises files, schedules client and committee meetings, drafts communications, answers staff questions in plain language, and monitors accounts and raises early-warning flags. Every action is logged, permissioned and reviewable. Capabilities, users and how it fits your bank
What it does
  • Reads and extracts documents
  • Builds and edits client profiles
  • Prepares credit memos and facility letters
  • Summarises files
  • Schedules client and committee meetings
  • Drafts communications
  • Answers staff questions in plain language
  • Monitors accounts and raises early-warning flags
How it works with your bank
  • AI prepares the decision, your credit officers approve it: four-eyes, approval matrices and a full audit trail
  • Every action is logged, permissioned and reviewable
  • The AI provider is chosen by your institution
Who uses it
  • Head of credit
  • Credit analyst
  • Relationship manager
Available — OCR and AI document extraction

Document Extraction

OCR and AI document extraction. Financial statements, bank statements, certificates, HKID, business registration and CR documents are read and the figures go to the right fields, each linked to its page and line. Capabilities, users and how it fits your bank
What it does
  • OCR and AI extraction of financial statements, bank statements, certificates, HKID, business registration and CR documents
  • Figures routed to the right fields in the borrower or company file
  • Each figure linked to its source page and line
  • Borrower document folder, applicant upload links and Excel and CSV mapped import
How it works with your bank
  • Staff review extracted figures against the source page before they are used
  • Document types and field mappings are tailored to your institution's forms
  • Document authenticity checks follow your institution's policy
Who uses it
  • Loan operations manager
  • Credit analyst
  • Underwriter
Available — templates and e-signature

Document Templates & e-Signature

Loan agreements, facility letters, statements and receipts are generated from your templates and the loan record, and signature capture is built into the workflow. Capabilities, users and how it fits your bank
What it does
  • Editable document templates for agreements and facility letters
  • Loan agreement, statement-of-account and receipt generation from the loan record
  • Online signature capture
  • Download and signing events recorded in the audit trail
How it works with your bank
  • Template wording is set by your institution and its legal advisers
  • Signing flows are configured to the signature standard your institution requires
  • Executed documents are stored against the client record
Who uses it
  • Loan operations manager
  • Compliance officer
  • Managing director

Read the e-signature procurement guide

Available

Management Copilot

Answers operating questions about the lender's own portfolio in plain language, with links back to the underlying records. Capabilities, users and how it fits your bank
What it does
  • Plain-language portfolio questions
  • Links back to source records
  • Company-scoped answers
How it works with your bank
  • Answers draw on your institution's own connected data, with links to the records
  • Credit decisions follow your approval matrix; regulatory interpretation stays with your compliance team
Who uses it
  • Managing director
  • Lending-company owner
  • Risk manager
Available

Multi-company Federation

Several entities, such as a bank and its subsidiary finance companies, operate from one login with separate books, separate permissions and a group-level view for management. Capabilities, users and how it fits your bank
What it does
  • Company-scoped books and permissions
  • Group-level oversight
  • Cross-company exposure checks where permitted
How it works with your bank
  • Cross-company visibility is enabled where your group's policy and permissions allow
  • Each legal entity keeps its own books and obligations
Who uses it
  • Group head of lending
  • Banking group with several entities
  • Managing director
Available

Portfolio Oversight

Balances, arrears, ageing, exception volumes and operating throughput reported across one company or the whole group. Capabilities, users and how it fits your bank
What it does
  • Arrears and ageing views
  • Exception and throughput reporting
  • Exportable operating reports
How it works with your bank
  • Reports are built on your institution's own data
  • Statutory and regulatory returns are prepared by your finance and compliance teams, supported by exportable data
Who uses it
  • Managing director
  • Risk manager
  • Internal auditor
Available

Audit Trail

Who viewed, changed, approved or exported a borrower record, when, and under which company scope. Capabilities, users and how it fits your bank
What it does
  • Access, change, approval and export events
  • Company scope on every event
  • Reviewable by compliance and audit roles
How it works with your bank
  • Retention periods follow your institution's records policy
  • Gives your auditors and compliance team the evidence; certification remains with them
Who uses it
  • Compliance officer
  • Internal auditor
  • Privacy officer
Available

Role-based Access Control

Roles decide who can see full identity data, who can approve, who can export and which companies each member of staff can reach. Capabilities, users and how it fits your bank
What it does
  • Field-level identity data controls
  • Company scoping
  • Immediate revocation on role change
How it works with your bank
  • Role design follows your institution's access policy and is set up during implementation
  • Supports your PDPO controls; your institution remains the data user
Who uses it
  • Compliance officer
  • IT manager
  • Privacy officer
Available

Source-system Sync

Mapped, agreed data flows between the systems a bank already runs, such as a core banking system, loan ledger or spreadsheets, and the Covenant Desk record, through APIs or file exchange. Capabilities, users and how it fits your bank
What it does
  • Source field mapping agreed before any sync
  • API and file-exchange integration with core banking and other systems
  • Spreadsheet and file import
  • Documented data flow per connection
How it works with your bank
  • Every connection starts with an agreed source mapping and is built to your IT architecture
  • Credit-data submissions are made by the credit provider; Covenant Desk does not submit to a CRA or to Credit Data Smart
Who uses it
  • IT manager
  • Digital transformation manager
  • Loan operations manager
Available

Phased Migration

Move onto Covenant Desk in stages. Records held in an existing core banking or loan system, or in spreadsheets, are imported into the Covenant Desk database, and the two run side by side during rollout so nothing has to cut over in a single step. Capabilities, users and how it fits your bank
What it does
  • Import borrower, loan and repayment records from an existing system or spreadsheets
  • Side-by-side running during rollout, at your pace
  • Cut-over on your own schedule
How it works with your bank
  • Mapping and migration scope are agreed before any data moves
  • What is imported follows what the existing system can export
  • Phases are sequenced around your business calendar
Who uses it
  • Loan operations manager
  • IT manager
  • Managing director
Available

CDS Readiness Assessment

A bilingual 15-point operating self-assessment that scores an institution's data, permission and workflow readiness and returns priority actions. Capabilities, users and how it fits your bank
What it does
  • 15 scored questions in Traditional Chinese and English
  • Banded result with priority actions
  • Runs entirely in the browser with no data sent
How it works with your bank
  • An operating self-assessment that sets priority actions; it is not a compliance certification
  • Whether an institution is in scope for CDS is for that institution to determine
Who uses it
  • IT manager
  • Compliance officer
  • Loan operations manager

Open the CDS readiness assessment

Available — CDS data-readiness preview

CDS Data-readiness Preview

Builds a human-readable XLSX preview of recent application, approved-term and repayment records, with warnings, so an institution can assess data readiness ahead of its official submission workflow. Capabilities, users and how it fits your bank
What it does
  • Human-readable XLSX preview covering recent application, approved-term and repayment data
  • Warnings for missing or inconsistent source data
  • Readiness review before an official submission workflow is designed
How it works with your bank
  • The preview is a readiness tool; the official CRP specification and submission stay with the credit provider
  • Covenant Desk does not submit credit data to Credit Data Smart
  • The institution verifies the official specification and remains responsible for submission, accuracy and timing
Who uses it
  • Compliance officer
  • IT manager
  • Credit manager

Read the Credit Data Smart guide

The same modules, with the pages each one relates to and a Traditional Chinese description, are on the Covenant Desk product map.

Two-person approval queue in Covenant Desk, with the proposed decision awaiting a second approver
Roles and responsibilities

Your bank decides. Covenant Desk does the work.

Covenant Desk platform is lending software made by Covenant Desk. The bank or lender provides the loans, sets the terms and takes the credit decisions under its own policies, and Covenant Desk supplies the software that prepares, records and audits them.

  • 01Credit officers approve - AI prepares the decision, your credit officers approve it: four-eyes, approval matrices and a full audit trail.
  • 02Scoped data - borrower and company records are scoped by role, company, permission, consent, and audit controls.
  • 03Existing systems - Covenant Desk integrates with the core banking systems and records you run today through APIs or file exchange, and can be your lending core or run beside it.

Every module is listed with its capabilities and how it works with your bank above and on the Covenant Desk product map. For how the product sits against a CRA, Credit Data Smart, an LOS and an LMS, see What is Covenant Desk?

See your lending operation inside Covenant Desk.

Bring your company structure, current system and highest-friction workflow. We will map the demo around how your team actually works.

Book a tailored demo How it works