Try the OS

Product scope · Capabilities and limits side by side

Covenant Desk product map

Covenant Desk is made of named modules. Each one is listed here with what it does, who uses it and — just as importantly — what it does not do. A capability list without limits is how “AI-assisted review” gets heard as “the machine decides”, so both columns are shown together.

Try the lending operating systemSee the product overview

Published by the Covenant Desk product team · Reviewed 21 August 2026

Modules

17 named modules

Each module has a stable @id in structured data, so the same module is the same entity on every page and in both languages.

Management Portal

The permission-scoped workspace lending staff work in: one shared portal, one borrower database and one audit trail across every connected lending company.

What it does
  • Global borrower and loan search
  • Consolidated work queues
  • Inquiries inbox
  • Company-scoped dashboards
What it does not do
  • Does not make credit or approval decisions
  • Shows only data the lender has supplied or connected

Customer 360

One borrower record that joins applications, approved terms, documents, repayments, communications and related-company exposure in a single view.

What it does
  • Single borrower identity across companies
  • Duplicate borrower detection
  • Document and communication history
What it does not do
  • Does not import consumer credit reports from a CRA
  • Cross-company visibility is governed by the lender's own permissions

Loan Intake

Web, email, WhatsApp and staff-entered applications land in one assignable queue with channel, timestamp and required-document status preserved.

What it does
  • Multi-channel application capture
  • Assignable queues
  • Missing-document tracking
What it does not do
  • Does not screen or pre-approve applicants
  • Consent capture wording remains the lender's responsibility

Human Review Workflow

Approval authority, exception reasons, escalation levels and the final human decision are recorded against every application.

What it does
  • Configurable approval authority
  • Mandatory exception reasons
  • Decision history per application
What it does not do
  • The lender makes the final credit decision
  • Covenant Desk does not automate approval

Repayment Operations

Schedules, instalments, consolidated repayment notices, arrears queues, reconciliation and settlement handled in one place after disbursement.

What it does
  • Repayment schedules and instalments
  • Consolidated repayment notices
  • Arrears and delinquency queues
  • FPS repayment reconciliation
What it does not do
  • Does not move money or hold client funds
  • Collection conduct rules remain the lender's responsibility

Borrower App

A borrower-facing surface for balances, repayment schedules, notices and document submission, scoped to what the lender chooses to expose.

What it does
  • Balance and schedule visibility
  • Repayment notices
  • Document submission
What it does not do
  • Does not show credit scores or credit reports
  • Does not offer or price loans to the borrower

AI Review Layer

Decision-support that summarises an application file, highlights inconsistencies and drafts review notes for a named member of staff to accept, edit or reject.

What it does
  • File summarisation
  • Inconsistency flags
  • Drafted review notes attributed to the reviewing staff member
What it does not do
  • AI output is decision-support only
  • No automated approval, rejection or pricing
  • Every AI-assisted note is attributed and reviewable

Document Extraction

Reads supplied application documents into structured fields so staff correct and confirm values instead of retyping them.

What it does
  • Structured field extraction
  • Side-by-side source and value
  • Staff confirmation before use
What it does not do
  • Extracted values are proposals until a member of staff confirms them
  • Does not verify a document's authenticity

Management Copilot

Answers operating questions about the lender's own portfolio in plain language, with links back to the underlying records.

What it does
  • Plain-language portfolio questions
  • Links back to source records
  • Company-scoped answers
What it does not do
  • Answers cover the lender's own connected data only
  • Not a credit-decision or regulatory-advice tool

Multi-company Federation

Several lending companies operate from one login with separate books, separate permissions and a group-level view for owners.

What it does
  • Company-scoped books and permissions
  • Group-level oversight
  • Cross-company exposure checks where permitted
What it does not do
  • Cross-company visibility must be enabled and justified by the lender
  • Does not merge separate legal entities' obligations

Portfolio Oversight

Balances, arrears, ageing, exception volumes and operating throughput reported across one company or the whole group.

What it does
  • Arrears and ageing views
  • Exception and throughput reporting
  • Exportable operating reports
What it does not do
  • Reports describe the lender's own data, not market benchmarks
  • Not a statutory or regulatory return

Audit Trail

Who viewed, changed, approved or exported a borrower record, when, and under which company scope.

What it does
  • Access, change, approval and export events
  • Company scope on every event
  • Reviewable by compliance and audit roles
What it does not do
  • Retention periods are configured by the lender
  • An audit trail is evidence, not a compliance certification

Role-based Access Control

Roles decide who can see full identity data, who can approve, who can export and which companies each member of staff can reach.

What it does
  • Field-level identity data controls
  • Company scoping
  • Immediate revocation on role change
What it does not do
  • Role design and review remain the lender's responsibility
  • Access control does not by itself satisfy the PDPO

Source-system Sync

Mapped, agreed data flows between an existing loan ledger or spreadsheet set and the Covenant Desk borrower record.

What it does
  • Source field mapping before any sync
  • Spreadsheet and file import
  • Documented data flow per connection
What it does not do
  • Every connection starts with an agreed source mapping
  • Covenant Desk does not connect to a CRA or to Credit Data Smart

Softmedia Overlay

Keeps an existing Softmedia ledger as the book of record while borrower, repayment and management workflows move into Covenant Desk.

What it does
  • Agreed sync with an existing Softmedia ledger
  • Workflow migration without a ledger cut-over
  • Side-by-side running during rollout
What it does not do
  • Scope depends on what the lender's own Softmedia deployment can export
  • Covenant Desk is not affiliated with Softmedia

CDS Readiness Assessment

A free bilingual 15-point operating self-assessment that scores a lender's data, permission and workflow readiness and returns priority actions.

What it does
  • 15 scored questions in Traditional Chinese and English
  • Banded result with priority actions
  • Runs entirely in the browser with no data sent
What it does not do
  • An operating self-assessment, not a compliance assessment or certification
  • Does not determine whether a lender is in scope for CDS

CDS-ready Data Preparation

Structures application, approved-term and repayment records so a lender's own credit-data workflow starts from complete, consistent, exportable data.

What it does
  • Consistent application, term and repayment records
  • Exportable structured data
  • Data-quality and completeness views
What it does not do
  • Covenant Desk does not submit credit data to Credit Data Smart
  • The credit provider remains responsible for submission, accuracy and timing
  • Readiness is not compliance

How modules are bought

How modules map to plans

Modules are not sold one by one; they are grouped into plans and add-ons. The product pages below set out the scope, users, inclusions and exclusions of each grouping.

See the product overview

Primary sources

Official sources and editorial note

Regulatory statements on this page link to the Hong Kong government or regulator material available on the review date. Requirements can change; each institution should check its own current licence conditions and take legal or compliance advice. This page is not legal advice. Read our editorial, sourcing and corrections policy.

Responsible publisher: Covenant Desk (the Covenant Desk product team) · 2026-08-21

Next step

Want to see a specific module running?

A demo can follow your own workflow: tell us which modules matter most and we will start there.

Try our lending OSSee the product overview
Covenant Desk is lending operations software. It does not provide loans, issue credit reports or replace the lender’s final credit decision.