Clear answers before a bank demo.

No. Covenant Desk is an AI lending system for banks. Participating lenders provide actual terms, and their credit officers approve every lending decision.

It comes across. Covenant Desk has its own database and becomes the system your team works in, so your borrower, loan and repayment records are migrated in phases rather than retyped, and the two can run side by side while you move at your own pace.

Visibility is scoped by role, staff level and allowed entities or units, with multi-company federation and a group view for portfolio oversight. Exact-HKID borrower lookup is permission-scoped and audit-logged.

The lender owns its borrower and loan records. Covenant Desk acts as the software and operating layer configured for the lender's workflow.

Request flows capture the borrower's consent so request data is routed only to lenders the borrower chose.

Yes. Banks often begin with SME lending or repayment operations, then add the borrower app, intake channels, the AI banking agent and reporting workflows in phases.

The borrower sees a lender-specific FPS QR and reference code, pays through their own bank app, and the payment is reconciled to the loan. Direct-debit options such as eDDA are enabled for your bank.

Each deployment is built to your bank's operation and integrated with your systems. A personalised demo around your entities, workflows, systems and data defines the scope.

Bring your entity list, core banking and source-system details, staff roles, approval matrix, repayment workflow, borrower app needs, and current intake channels.

Covenant Desk structures application, approved terms and repayment records for export ahead of the rules proposed to take effect on 1 June 2027. This is CDS data-readiness; your institution submits and interprets.

Your credit officers. AI prepares the decision and your officers approve it, with four-eyes, approval matrices and a full audit trail. Covenant Desk is software; it does not provide loans, and your institution grades, prices and approves every facility under its own credit policy and authority.

No. Covenant Desk includes its own core banking engine for lending (loan accounts, ledger and postings, interest and fees, repayment and collections, disbursement), so you can adopt it as the lending core or run it beside your existing core. It integrates with the core banking systems you already run through APIs or file exchange, built to your bank during implementation.

The AI does the work of a banking agent: it reads and extracts documents, builds and edits client profiles, prepares credit memos and facility letters, summarises files, schedules client and committee meetings, drafts communications, answers staff questions in plain language and monitors accounts for early-warning flags. Every action is logged, permissioned and reviewable, identifiers are masked before any call, and your bank chooses the model.

Yes. The scorecard is rules you can read, not a black box. Every assessment carries the engine version that produced it, and the spread exports to Excel so your analysts can recompute any ratio themselves.

We load your credit policy and templates on a dedicated instance with fictional data, connect your systems, and your credit team runs an acceptance test on a fictional case and anonymised real cases. Production scope, integrations and timing are agreed from the pilot.