Is Covenant Desk a lender?
No. Covenant Desk is lending operations software. Participating lenders provide actual terms and make all lending decisions.
FAQ
Clear answers before a lender demo.
These questions cover the operating role, source-system overlay, data ownership, AI boundaries, borrower consent, repayment, setup, and CDS preparation.
Does it replace Softmedia?
No. The first implementation usually overlays existing loan ledgers such as Softmedia, syncing borrower, loan, and notice context into one operating portal.
How does cross-company access work?
Company visibility is scoped by role, staff level, and allowed company units. Exact-HKID borrower lookup is permission-scoped and audit-logged.
Who owns borrower data?
The lender owns its borrower and loan records. Covenant Desk acts as the software and operating layer configured for the lender's workflow.
What does AI do?
AI can summarize borrower risk, answer database-backed questions, extract email/document intake, and support prompt-controlled review. AI outputs are decision-support tools for human review.
How does borrower consent work?
Marketplace and request flows capture selected-lender consent so request data is routed only to lenders the borrower chose.
Can we start portal-only?
Yes. Many lenders begin with management portal and repayment operations, then add borrower app, intake, AI, and reporting workflows later.
How do FPS repayments work?
The borrower sees a lender-specific FPS QR and reference code, pays through their own bank app, and staff reconcile the received payment against the intent.
What do plans include?
Plans map to connection, operations, and platform scope. The checkout and package pages show setup fees, monthly guide amounts, and workflow inclusions.
What happens after checkout?
The buyer receives a receipt and activation link. Setup then confirms entities, source systems, users, modules, and first workflow priority.
What setup information is needed?
Bring company list, source-system details, staff roles, repayment workflow, borrower app needs, FPS receiving IDs, and current intake channels.
How are CDS records prepared?
Covenant Desk structures application, approved terms, and repayment records for lender export ahead of the rules effective 1 June 2027. Lenders remain responsible for submission and interpretation.
Hong Kong lending software guides
Deeper reference reading for Hong Kong lending teams.
Five in-depth guides covering credit reference data, loan origination, loan servicing, licensed money lender software selection, and Credit Data Smart readiness ahead of the rules effective 1 June 2027. All five are written in Traditional Chinese (zh-HK) for Hong Kong readers.
Hong Kong credit reference system (CRS) guide
香港信貸資料系統（CRS）指南
How credit reference agencies, Credit Data Smart, loan origination and loan management systems differ — and which borrower record belongs in each.
Free assessment checklist
Loan origination system (LOS) guide for Hong Kong lenders
香港貸款發起系統（LOS）指南
The application-to-disbursement path: intake, documents, KYC, DSR, credit review, approval, and the handover into servicing.
Free process blueprint
Loan management system (LMS) guide for Hong Kong lenders
香港貸款管理系統（LMS）指南
Repayment schedules, collection reconciliation, arrears follow-up, notices, statements and portfolio monitoring after disbursement.
Free health check
Licensed money lender software buying guide
香港持牌放債人軟件選購指南
A buying guide that works back from Hong Kong licensing conditions, PDPO obligations and audit expectations to the system capabilities you actually need.
Free vendor scorecard
Credit Data Smart (CDS) readiness guide for 1 June 2027
信資通（CDS）2027 年準備指南
What licensed money lenders should prepare before the Credit Data Smart rules take effect on 1 June 2027, including the record fields to structure now.
Free data checklist
All Hong Kong lending software guides on the Covenant Desk homepage