Tax loan operations

CD Tax Loans

Tax season is a volume problem, not a credit problem.

  • Same dayfrom application intake to a recorded human decision when the file is complete
  • One templateproduct, rate card and agreement configured once, reused per applicant
  • Condition 15affordability assessment applies in full — these are unsecured personal loans
What it is

Tax season is a volume problem, not a credit problem.

A tax loan book is decided in weeks and repaid over twelve months. The work is not judgement on any one file — it is getting several hundred near-identical applications through identity, affordability and disbursement without the queue collapsing.

CD Tax Loans is Covenant Desk Lending configured for the season: one product template, a fixed term, a rate card, and an intake queue built to absorb a burst.

This runs on Covenant Desk Lending today. It is the same borrower record and the same audit trail, configured with different products, rules and documents — a setup task rather than a build.

The daily screen

What your team opens every morning.

One search box finds a tax-loan applicant by HKID, name, phone or reference, across every company you run. Open them and the whole season is on one page: this year's application, last year's loan, the documents, the payments and who touched what.

  • 01One queue for the whole season, ordered by what needs attention
  • 02Last season's borrowers matched automatically, not re-keyed
  • 03Affordability evidence sitting on the file, not in a folder
  • 04Bilingual English and Traditional Chinese throughout
  • 05Every sensitive lookup recorded, with phone numbers masked
CD Tax Loans on a desktop, tablet and phone
Why lenders move

From five places to one.

01

How it usually works

  • Applications arrive faster than anyone can key them in
  • Each file is configured by hand, so no two look alike
  • Repeat borrowers are treated as strangers every year
  • Affordability working lives in someone's spreadsheet
  • The queue is a shared inbox nobody owns
02

How it works here

  • Web, WhatsApp and email intake land in one owned queue
  • One product template does the configuration once
  • Returning applicants match to the record they already have
  • Income, expenditure and outcome sit on the application
  • The queue orders itself by what actually needs attention
The loan, end to end

5 stages. One record.

Each stage below runs on the Covenant Desk platform. The result and the evidence behind it stay attached to the borrower and the loan.

A person looking out over Hong Kong harbour
01

A burst of applications arrives

Web form, WhatsApp and email intake all land in one queue. Returning borrowers from last season are matched to the record they already have, so a repeat applicant is not re-keyed.

  • Enquiries from your site, WhatsApp and email land in one inbox
  • Returning applicants match to last season's record
  • Nothing waits unread in a personal mailbox
A phone showing a Covenant Desk borrower sign-in screen
02

Identity clears without a person watching

Identity fields and supporting documents are collected with the application for a named staff member to review. Automated HKID extraction, liveness and iAM Smart confirmation are roadmap items, not current features.

  • Identity fields captured with the application
  • Supporting documents collected for staff review
  • Automated extraction, liveness and iAM Smart clearly marked as roadmap items
Two colleagues reviewing lending data on a tablet
03

Affordability is assessed, and recorded

Condition 15 applies to unsecured personal lending, so income and expenditure, the repayment profile and the outcome are assessed and kept on the file. The system assembles it; your staff decide.

  • Income and expenditure captured as structured fields
  • The repayment profile assessed over the life of the loan
  • The outcome and its evidence kept on the file
A laptop showing a Covenant Desk loan tracking screen
04

The agreement issues from your template

A printable agreement is generated from the recorded borrower and loan data, and its download is recorded in the audit trail. Editable templates and online signing are not available today.

  • Printable agreement generated from recorded borrower and loan data
  • Download recorded in the audit trail
  • Online signing clearly marked as a roadmap item
A borrower making a repayment on their phone
05

Twelve months of instalments run themselves

Schedules, lender-specific FPS references and reminders operate from the borrower record. Overdue and upcoming sit in one queue ordered by what needs attention.

  • Schedules and instalments generated from the approved terms
  • Lender-specific FPS references so payments reconcile
  • Overdue and upcoming in one queue, ranked
The AI layer, on this book too

The same assistants, reading this product’s records.

AI Copilot answers plain-language questions about your own portfolio with links back to the underlying records. AI Credit Analyst summarises a file and cites where each figure came from. Document processing reads what the borrower sent into fields your staff confirm, and email and WhatsApp intake turn enquiries into structured leads.

None of it approves anything. Every output is decision support attributed to the staff member who accepted it, and no loan is approved without a named person signing off. That boundary is the same on this product as on every other.

How the AI layer works

Where the line sits

What the software does, and what stays with you.

01

You lend, we don't

CD Tax Loans is software. It does not provide loans, hold funds, or set your rate card.

02

The decision is yours

The affordability outcome and the approval are your staff's judgement under your own credit policy.

03

Your data stays yours

Applicant and loan records live in your own workspace, scoped by role and company.

04

Access is recorded

Exact-HKID lookups across companies are permission-scoped and audit-logged, and phone numbers are masked.

05

Condition 15 applies here

A tax loan is an unsecured personal loan, so the affordability assessment applies in full and the working stays on the file.

06

It sits on your ledger

Existing borrower and repayment data syncs across from Softmedia or TE Credit rather than being replaced.

Also on the platform

CD Tax Loans runs beside the rest of the range.

One borrower record, one audit trail. These capabilities are part of the same platform and apply to this product line as well.

Borrower background screening

Court judgments, company and directorship records, insolvency, regulatory enforcement, adverse media and sanctions — recorded against the borrower with the reason each result was cleared. Criminal records are not searchable by a third party in Hong Kong, and the platform does not claim otherwise.

Collateral management

Valuation, loan-to-value, charge registration, priority, redemption and discharge are first-class objects on the platform, so a secured product line runs on the same borrower record as an unsecured one.

Connected credit data

Connect the credit reference systems and data providers your licence and consents allow, and work with that data alongside your own borrower records. Covenant Desk does not operate a credit database or issue consumer credit reports.

Other lines: CD Debt Consolidation · CD Guarantor Loans · CD Business Lending · CD Property Mortgage · CD Bridging Finance.

Plans and pricing

CD Tax Loans runs on the Covenant Desk platform plans.

Plans are split by how many lending companies you run. Portal software and implementation are custom quoted; AI, bots and other add-ons keep their separate published prices. Configuration for this product line is completed during implementation.

01

Single company

One licensed lending company, running end to end.

Custom Scoped for your operation Includes 3 seats, 1 company, and 2,000 records
Request custom quote
03

Federation

Enterprise scale, with priority support.

Custom Scoped for your operation Includes 25 seats, 3 companies, and 20,000 records
Request custom quote
Before you book

What lenders ask about tax loan operations.

Bring your own book to the demo and we will work through it against these questions rather than a slide.

Book a demo

No. It is the same platform with a tax-loan product template, rate card and agreement configured on it. If you already run CD Personal Lending, adding a tax-loan season is configuration rather than a new system.

See CD Tax Loans against your own book.

Bring the products you run, the systems you run them on, and the workflow that costs your team the most time.

This runs on Covenant Desk Lending today. It is the same borrower record and the same audit trail, configured with different products, rules and documents — a setup task rather than a build.